1. Overview

Thank you for choosing TheCoachSMB. We aim to provide practical, high-quality courses, tutorials and educational resources to help you develop your Magento, PHP and ecommerce development skills.

Because our courses and tutorials are digital products, access to course content can begin shortly after purchase. For this reason, refunds are subject to the conditions described in this policy.

2. Digital Courses & Tutorials

TheCoachSMB provides digital courses, tutorials and downloadable or online educational content.

Due to the nature of digital content, purchases are not automatically refundable once a significant portion of the purchased content has been accessed or consumed.

However, eligible customers may request a refund within 7 days of purchase, subject to the conditions described below.

3. Refund Eligibility

To be eligible to request a refund, both of the following conditions should be met:

• The refund request is submitted within 7 days of the purchase date.
• You have not accessed more than 20% of the course content.

We may review course-access information associated with your account when evaluating a refund request.

4. How to Request a Refund

To request a refund, contact us within 7 days of your purchase using the email address below.

Please include:

• Your name.
• The email address associated with your account.
• The course or product purchased.
• The purchase or order details, if available.
• The reason for your refund request.

Send your request to: sales@thecoachsmb.com

5. Refund Processing

Once we receive your refund request, we may review the purchase details and course-access information before making a decision.

If the refund is approved, we will generally process the refund through the original payment method where reasonably possible.

For payments made by bank transfer, an approved refund may be processed through bank transfer.

The time required for the refunded amount to appear in your account may depend on the payment provider or banking system.

Once a refund is approved and processed, access to the relevant purchased course or digital content may be suspended or removed.

6. Refund Exceptions

We reserve the right to decline a refund request where we reasonably determine that the request involves:

• Abuse or repeated misuse of the refund policy.
• Repeated refund requests from the same customer.
• Suspected fraudulent or unauthorized activity.
• Course access exceeding the 20% eligibility threshold.
• A request submitted after the 7-day refund period.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

7. Order Cancellations

If you have purchased a course but have not yet received access, you may contact us as soon as possible to request cancellation.

Cancellation requests should be sent to: sales@thecoachsmb.com

Once course access has been provided, cancellation and refund requests are handled according to the refund eligibility rules described in this policy.