1. Who We Are

TheCoachSMB is an online education and technical learning platform focused on Magento, PHP, ecommerce development and related technical skills.

Our website is: https://www.thecoachsmb.com/

If you have questions about this Privacy Policy or about how your information is handled, you can contact us at support@thecoachsmb.com .

2. Information We Collect

The information we collect depends on how you interact with TheCoachSMB.

You should only provide information that is relevant to your enquiry, account, purchase or interaction with the website.

3. How We Use Your Information

We may use information we collect for purposes including:

• Providing and maintaining the TheCoachSMB website.
• Creating and managing user accounts.
• Providing access to courses and purchased content.
• Processing and confirming course purchases and payments.
• Responding to questions, enquiries and support requests.
• Providing course guidance and technical information.
• Understanding how visitors use our website.
• Improving our website, courses, tutorials and user experience.
• Protecting the website against fraud, abuse, spam and security threats.
• Complying with applicable legal and regulatory requirements.

4. Courses and User Accounts

TheCoachSMB allows users to create accounts and purchase or access online courses.

Account information may be used to authenticate your account, provide access to purchased courses, maintain your learning records and provide account-related support.

If you purchase a course, we may retain information relating to the transaction so that we can provide the course, maintain appropriate business records, process refunds where applicable and meet legal or accounting requirements.

5. Payments

TheCoachSMB currently accepts payments through PayPal and bank transfer.

PayPal

When you choose PayPal, payment processing is handled by PayPal. Information required to process the transaction may be shared with or collected directly by PayPal in accordance with its own privacy policy and terms.

We do not need you to send full payment-card details to us through email, WhatsApp or our contact forms.

Bank Transfer

If you pay by bank transfer, we may receive information such as the payer's name, transaction reference, payment amount and other information necessary to confirm the payment.

6. Cookies and Analytics

TheCoachSMB uses cookies and similar technologies to support website functionality, understand how visitors use our website, and improve the user experience.

Some cookies may be necessary for functions such as logging into an account, maintaining sessions, remembering preferences, and supporting course and website functionality.

We may also use analytics and measurement technologies to understand website traffic, visitor interactions, and how our website and content are used. These technologies may collect information such as browser type, device information, pages visited, traffic sources, and interactions with the website.

We may introduce or change analytics, tracking, or measurement technologies from time to time. When such changes materially affect how personal information is collected or used, we will update this Privacy Policy and any applicable consent mechanisms.

7. Third-Party Services

We use selected third-party services to operate, measure and improve TheCoachSMB.

These may include:

• Google Analytics for website analytics.
• Google Tag Manager for managing measurement and website tags.
• Google Search Console to understand how our website appears and performs in search results.
• YouTube when videos are embedded or linked on our website.
• PayPal for payment processing.
• Contact Form 7 for website enquiry forms.
• WhatsApp when you choose to contact us through WhatsApp.
• Our website hosting, security, performance and technical service providers as required to operate the website.

These third parties may process information according to their own privacy policies and terms. We recommend reviewing their respective privacy notices where appropriate.

8. Communications

If you contact us through our website, email or WhatsApp, we may use the information you provide to respond to your enquiry and provide the requested assistance.

We may also send service-related communications connected with your account, course purchase, payment or other request.

We may introduce newsletters or marketing communications in the future. If we do, we will provide an appropriate way to manage or unsubscribe from those communications and update this Privacy Policy where necessary.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining accounts, supporting course access, resolving disputes, preventing fraud and complying with legal, tax or accounting requirements.

When information is no longer required for these purposes, we may delete, anonymize or otherwise securely dispose of it, subject to applicable legal or operational requirements.

10. Your Privacy Rights

Depending on your location and the laws that apply to your personal information, you may have rights relating to your personal data.

These may include the ability to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, where applicable.
• Withdraw consent where processing is based on consent, subject to applicable law.
• Object to or request restriction of certain processing, where applicable.
• Request information about how your personal data is used.

To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before completing certain requests.

11. Children's Privacy

TheCoachSMB is primarily intended for developers, technology professionals, learners and adults seeking technical education. Our services are not directed specifically at children.

We do not knowingly seek to collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the situation and take appropriate action.

12. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, courses, technology, business practices or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the beginning of this policy.